Refund Policy — SubGuard

The short version: You have 24 hours from your initial purchase to request a full refund. Renewal charges and unintended purchases are non-refundable. If you have an issue, email support@subguard.org and we'll do our best to help.

1. Our Commitment

We want you to be happy with BlueDune Plus. If it's not the right fit, we'd rather give you your money back than have you leave feeling ripped off. This policy is designed to be fair — to you and to us.

2. Initial Purchase Refunds

If you purchase BlueDune Plus (monthly or yearly) and are not satisfied, you may request a full refund within 24 hours of your initial payment date.

To request a refund, email support@subguard.org with the subject line "Refund Request" and include the email address associated with your account. We will process eligible refunds within 5 business days.

Refunds are returned to the original payment method. Processing time depends on your bank or card issuer (typically 3–10 business days after we process it).

3. Renewal Charges

All renewal charges are non-refundable. By subscribing to BlueDune Plus, you acknowledge that your subscription will automatically renew at the end of each billing period at the applicable rate.

It is your responsibility to cancel your subscription before the renewal date if you no longer wish to continue. You can cancel at any time through your account settings or by emailing us at support@subguard.org. Upon cancellation, your Plus benefits remain active through the end of the current billing period.

4. Quick Reference

Situation	Eligible?	Window
Not happy with initial purchase	✓ Yes	Within 24 hours of purchase
Unintended renewal charge	✗ No	All renewals are non-refundable
Cancellation mid-period (prorated)	✗ No	n/a — access continues until period ends
Technical issue preventing access	~ Case by case	Contact us — we'll sort it out
Changed mind after 24-hour window	✗ No	Outside the refund window

5. Non-Refundable Situations

Refunds are generally not available in the following circumstances:

Requests made more than 24 hours after the initial purchase
Any renewal charges — all renewals are non-refundable regardless of circumstances
Accounts terminated due to violation of our Terms of Service
Purchases made through third-party platforms (e.g. the Apple App Store or Google Play) — in those cases, refunds are governed by the respective platform's policy

6. Technical Issues

If you experience a technical problem with BlueDune that prevents you from using the service and we are unable to resolve it within a reasonable timeframe, we will consider a refund on a case-by-case basis. Please contact support@subguard.org and describe the issue in detail.

7. How to Request a Refund

All refund requests must be submitted by email to:

support@subguard.org

Please include:

The email address associated with your BlueDune account
The date of the charge you're requesting a refund for
A brief reason (optional, but helpful)

We aim to respond to all refund requests within 2 business days. Eligible refunds are processed within 5 business days of approval.

8. Changes to This Policy

We may update this Refund Policy at any time. Material changes will be communicated via email or in-app notice. Purchases made before a policy change are subject to the policy in effect at the time of purchase.

9. Questions?

If anything here is unclear or you have a situation not covered by this policy, just reach out. We're real people and we want to make things right.

Email: support@subguard.org